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FEATURED CARS
click pix for details |
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Jeep Liberty '02 |
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Ford Mustang '05 |
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Mini Cooper '02 |
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GMC Truck '02 |
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Honda Accord EX '03 |
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How can
you treat her that way?
The
first time I went on a big car lot to buy a
car, was with my girlfriend at the time. The salesperson met us outside
our car as if he was going to valet it. I
asked him if I could park there, and he
responded jokingly “only if I wanted to buy
a car”. He immediately asked what kind of
car I was looking for. My response was, “the
car is for her, she is making the decision”.
I mistakenly thought that was direct and
sufficient enough, but apparently I was
wrong.
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I've been buying and taking my cars
to That's My New Car for the last
five years. The service is
excellent. Whenever I have an issue,
they go out of their way to solve
it. They are so honest and
trustworthy. They always give the
best price with the best service. I
depend on That's My New Car to be
there for me. - Judy Farrell - |
The
next few questions were directed at me, as
if he hadn’t heard my response to the first
question. To which I answered “the car is
for her, she is making the decision”, about
six times I think. I thought maybe he was
hard of hearing, but after hanging out for a
few minutes with him, I found that wasn’t
the case. She finally settled on a car in
the price range she was looking for and he
ran to get the keys, which of course he
handed to me. I got in to drive, the
salesman sat in the passenger seat and my
girlfriend sat in the back. He was asking me
about the power, the torque, and the
handling.
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These guys were great. On
Monday I told them what I was
looking for, what I wanted in
it, how much I wanted to pay,
and that I needed it right away
because I had just wrecked my
old car. They found the car I
was looking for and delivered it
to me on Friday, for the amount
agreed upon, which was $4,500
below any other dealer's price, and even took away
my wrecked car. They are unlike
any car dealers I've ever dealt
with. Thank you so much.
-Joanne Baldino- |
About
a ½ mile down the road, I pulled over to let
her drive. The salesman nearly had a heart
attack when I got out. “I told you a number
of times that the car was for her, I am
letting the decision maker drive, so she can
make her decision” I told him. I was
expecting the same question about the power
and torque directed to her, but they never
came, just questions about the fabric
interior and the color of the car. It was as
if he took a sales course about generalizing
what each gender wants in a car. When we
got back to the car lot, we followed him
inside to work out the numbers and
financing. Then the games started. We were
young, but not stupid. He was writing
numbers all over the place on a sheet of
paper that he folded in fours. He wanted to
know a payment I was comfortable with. I
just pointed at my girlfriend. She answered
$200, to which he responded “$200 up to
what”. “201” I remember her saying, I knew
there was a reason I liked her.
For
the next 20 minutes, we were being
manipulated into thinking that the car we
drove may not be there tomorrow, and her
payment of $223/mo. with what I thought was
a sizable down payment, would get her the
car tonight. Unlike most car buyers, she was
not an emotional buyer. She decided the
monthly payment was too much higher than her
budget, and said “no thank you”. We got up
to leave and the look on his face was as if
we just punched him in the stomach. He had
one last ditched effort to keep us as
clients. When that was rebuked, he blocked
the door and said, “When you come back to
buy this car, ask for me, because I don’t do
this for fun, I do this to feed my family”.
I hope his family knows how to garden. The whole experience made us want to go home
and shower and not deal with people like
that anymore.
If you
ask any woman who has gone on a lot herself,
you will be amazed at the comments they get.
This one took the cake: “Did your husband
give you his wallet to shop for a car
tonight?” The reason I am now a used
car salesman, is because there is nobody
else stepping up and treating people like
they should be treated when buying a car.
There are way to many games and manipulations going
on and people are buying cars for way too
much with financing that is burying them,
because some unscrupulous car dealer tricked
them into it.
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There is not one other dealer that
would go completely above and beyond
like these guys do. -Vicky Trance-
Deeply Satisfied Customer |
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That's what customer service is all
about. That's My New Car obviously
really cares about it's business and
customers. - Uma Savina- |
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